RED Winches QLD – Terms & Conditions

Welcome to RED Winches QLD. By accessing and using our website, purchasing products, or engaging with our services, you agree to the following Terms and Conditions.

1. General

  • This website is owned and operated by RED Winches QLD.

  • We may update or amend these Terms & Conditions at any time without prior notice. Your continued use of our website or services indicates acceptance of the latest version.

2. Orders & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Payment must be received in full before your order is dispatched.

  • We reserve the right to cancel or refuse an order if:

    • The product is unavailable,

    • There is an error in pricing or description, or

    • Payment is not successfully processed.

3. Delivery

  • Orders are dispatched from Queensland, Australia.

  • Standard dispatch time is 1–3 business days once payment has cleared, subject to stock availability.

  • Delivery timeframes are estimates only and may vary depending on your location and the courier service used.

  • We are not liable for delays caused by freight carriers, weather events, or other factors outside our control.

  • For full details, please see our Delivery Policy section on this page.

4. Returns & Refunds

  • Returns are managed in line with Australian Consumer Law.

  • Products that are faulty, damaged, or not as described may be returned for repair, replacement, or refund.

  • Change-of-mind returns are not generally accepted.

  • Please see our Returns & Refund Policy section on this page for details.

5. Product Information

  • We take care to ensure product descriptions, images, and specifications are accurate. However, minor variations may occur.

  • It is the customer’s responsibility to confirm the product purchased is suitable for their intended use.

  • Installation or use of products outside manufacturer guidelines may void warranties.

6. Limitation of Liability

  • To the fullest extent permitted by law, RED Winches QLD is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or services.

  • Our liability is limited to the replacement of the product, repair of the product, or refund of the purchase price, as required under Australian Consumer Law.

7. Intellectual Property

  • All content on this website, including text, images, graphics, and logos, is the property of RED Winches QLD or its licensors and is protected under copyright law.

  • You may not reproduce, distribute, or use any content without our prior written consent.

8. Privacy

  • We respect your privacy and protect your personal information.

  • Please refer to our Privacy Policy section on this page for details on how we collect, use, and store your data.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Queensland, Australia.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

📧 For any questions about these Terms & Conditions, please contact us at sales@redwinchqld.com.au.

RED Winches QLD – Privacy Policy

RED Winches QLD respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your details in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information from you when you:

  • Place an order or make a purchase

  • Contact us by phone, email, or via our website

  • Subscribe to our mailing list or promotions

The types of information we may collect include:

  • Name, address, and contact details

  • Payment details (processed securely through third-party providers)

  • Order history and delivery information

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders

  • Communicate with you regarding purchases, enquiries, and customer support

  • Provide tracking and delivery updates

  • Improve our products, services, and website experience

  • Send marketing communications (only if you have opted in)

3. Disclosure of Information

We do not sell or rent your personal information. We may share your details only with:

  • Freight and courier providers to deliver your order

  • Payment processors to securely complete transactions

  • Service providers who assist in operating our website and business

  • Where required by law or government authorities

4. Security of Your Information

We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access. Payment details are never stored on our servers and are processed through secure, trusted payment gateways.

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. These do not collect personally identifiable information unless you provide it voluntarily.

6. Access & Corrections

You may request access to the personal information we hold about you, or ask for it to be updated or corrected, by contacting us directly.

7. Marketing & Opt-Out

If you have subscribed to our mailing list, we may send you promotional emails from time to time. You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.

8. Contact Us

For any privacy-related queries, please contact:

RED Winches QLD
📧 Email: sales@redwinchqld.com.au

RED Winches QLD – Delivery Policy

We deliver across Australia, with all orders dispatched from Queensland.

  • Dispatch Time
    Orders are shipped within 1–3 business days once payment has cleared, provided the item is in stock at our warehouse.

  • Delivery Method & Timeframes
    Most items are shipped via Interparcel Standard Delivery with tracking details provided. Please allow approximately 2–10 business days for delivery, depending on your location.

  • Signature on Delivery
    A signature is required for all deliveries. If you are not home at the time of delivery, please check for an “Item Awaiting Collection” or “Safe Drop” card in your letterbox.

  • Freight Selection
    We select the most suitable freight service based on your location and the nature of your order. For bulky or heavy items, a courier service will be used, and a physical street address will be required (we cannot deliver to P.O. Boxes for these items).

  • Insurance
    Orders are shipped without postage insurance by default. If you would like insurance to cover loss or damage in transit, please let us know at the time of purchase. Without insurance, we cannot replace or refund items that are damaged in transit.

For any delivery concerns or questions, please contact us at sales@redwinchqld.com.au